Frequently Asked Questions
Why do I need to create an account with UpSwell?
How can I update my payment information?
What's included in the pricing?
Our pricing grants you access to our template library, online portal, printing services, data acquisition, and postage. Note that sales tax and shipping to the post office are additional charges.
What are the specifications for the direct mail pieces?
- 6x11 & 8x11: 9PT Gloss Cover Stock, Double-sided Gloss Aqueous Coating
- 5.625x4.25 Plastic Gift Cards: 30 mil Laminated
How do I add my own images to my design?
How long does it take for my mailers to be printed, sorted, and delivered?
Can I send direct mail to my own list of addresses?
Can I get a sample postcard sent to me?
Can I cancel a mailing after I’ve completed my order?
How do I know when my postcards have been mailed?
I made a mistake on my mailer design. Is it too late to fix it?
Why do the colors on my mailer look different than they did on the screen?
Screens use the RGB color model (Red, Green, Blue) to display colors, while printing uses the CMYK color model (Cyan, Magenta, Yellow, Key/Black). These two color models have different gamuts, meaning they can represent different ranges of colors. Some colors that are achievable on screens may not be accurately reproduced in print, leading to slight variations in the final output.
Is there a limit to the mailing quantity?
You can mail whatever quantity that fits into your budget. Quantities above 3,000 would benefit from our marketing consultant driven campaigns found at upswellmarketing.com.
I have a question not on this list. How can I talk to a live person?
You can contact our team by filling out a support ticket or by calling us at 470-291-5047.